Shipping & Returns

All our jewellery is specially handmade for you, therefore it is not possible to return most jewellery. We indicate with each piece of jewellery whether or not you can return it. Products that are not personalised and can be returned can be returned within 14 days of receipt. Send an e-mail to: [email protected] [email protected] and we will send you a return form.
We accept returns within 14 days. Please note: Returns are at your own expense.
Tips for returns:
After receipt and approval, the paid amount will be refunded within 5 working days. You will receive a credit note by e-mail. Do you have questions about your return? Please email [email protected] .
Return
If you want to return something, please send us an e-mail with the reason for your return and your order number. Then we can create a return code for you. We accept returns if they have not been worn, and not personalised with engraving. Please ensure that your order is returned within 14 days of receipt. Once we have received your return, it will take 14 working days for your refund. You will receive your refund in the same way you paid.
We send all orders by registered post with DHL. A signature will be required for receipt. You can also choose to collect your order from a DHL Pick Up point near you.
Shipping time
All Just Franky orders can be shipped worldwide. Once your order has been dispatched, you will receive an e-mail from us with the track & trace so you can track your parcel. Delivery time within the Netherlands is 1 working day and within Europe 2 to 5 working days. If you are not at home at the first delivery attempt, DHL will come by again the next day.
Your rights
The data we store is personal and therefore you have the following rights:
We may no longer process your data the moment you withdraw your consent. If you have any further questions regarding this privacy policy, you can always contact us using the information below.
Contact information:
Just Franky B.V.
Stratumsedijk 39A
5611 NB Eindhoven
Telephone number: +31 40-3046522
E-mail: [email protected]
Chamber of Commerce number: 625 240 70
VAT identification number: NL854851690B01